Returns & Exchanges

At LXY Philly, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our support team with your order number and email address to start the process.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.