Frequently Asked Questions
Everything you need to know about shopping with LXY Philly.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Processing times may vary during peak seasons, but most orders ship within 48 hours.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Currently, LXY Philly ships to all 50 US states and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your products covered by a warranty?
Yes, many of our retail products come with a manufacturer's warranty. Please check the specific product description or contact our support team for details regarding individual items.